The reason why 'Reset' may be greyed out is because the invoice is already in an editable status (N, IP, RE, R) or the user is an Invoice/PO/payment approver. Approvers do not have the option to reset an invoice because if a Invoice/PO/payment needed to be sent back to an editable status, they would 'Reject' the Invoice/PO/payment.
Why can't I reset an invoice/PO/payment?
Unable to reset an invoice, purchase order, or payment
Written by Bean Team
Updated over a week ago
Updated over a week ago