If you receive the following Sync Error when attempting to sync a payment from our website to your financial system, please review the following in your financial system.
Error: "Payment amount entered is greater than the schedule's remaining balance. Reduce the payment amount. Cannot set field 'AMTPAYM' of view 'APXXXX' to '(dollar amount)'!"
In your financial system or ERP, locate the invoice(s) associated with the payment receiving the error and ensure that it is not already marked as paid. If it has been marked as paid, you will either need to remove this or if another payment was made using a different platform, you may need to reverse/refund one of the duplicate payments.
If you require any assistance issuing a void payment within our system, please contact our support team at firstname.lastname@example.org.